Questions and answers
Where do you ship parts from, and do you deliver worldwide?
We ship from our warehouse in Dubai, UAE, and deliver to customers around the world. Wherever you're located, we can get genuine and quality auto parts to your door.
How do you ship my order, and how long does delivery take?
All international orders are shipped via DHL or FedEx. Delivery times vary by destination — most orders arrive within 5–10 business days, though remote locations may take slightly longer. You'll receive a tracking number as soon as your order ships.
How can I track my parcel?
Once your order is dispatched, we'll email you a tracking number and link so you can follow your shipment via DHL or FedEx, from our warehouse to your door.
Will I have to pay customs duties or import taxes?
Prices shown at checkout cover the item and shipping only. Depending on your country's import regulations, you may be responsible for customs duties, VAT, or other taxes charged on arrival — these are collected by the courier (DHL/FedEx) or your local customs authority, not by us. We recommend checking your country's import thresholds before ordering.
For USA Buyers: You are paying only the item value and shipping charges. Import duties and taxes are not paid to us and must be paid directly to the courier when the item arrives in your country.
How do I make sure a part will fit my vehicle?
Each product listing includes compatible makes, models, and years. If you're unsure whether a part fits your vehicle, contact us with your vehicle's make, model, year, and VIN (if possible), and our team will confirm compatibility before you order.
What if my part arrives damaged, defective, or incorrect?
If you receive an incorrect part (different from what you ordered), we accept returns. Please contact us with clear photos of the part received, and ensure it is unused and in its original condition. Once verified, we'll arrange a replacement or refund.
Can I return a part if I no longer need it or ordered by mistake?
Returns are accepted only in cases where an incorrect part was delivered. We're unable to accept returns for change of mind or ordering the wrong part yourself — please double-check compatibility (see FAQ #5) before placing your order.
Can I cancel my order?
Yes — orders can be cancelled within 2–4 hours of being placed. If the part you ordered becomes unavailable or there's an issue fulfilling it on our end, we'll notify you and the order can be cancelled at that point too.
How will I get my refund?
Refunds are issued only through the original mode of payment used at checkout — for example, if you paid by card, the refund will be credited back to that same card.
What payment methods do you accept?
We accept PayPal for secure online checkout, giving you buyer protection on every order.